Frequently Asked Questions

How much is shipping?

Free standard shipping applies to prepaid orders above ₹599. A flat ₹49 shipping charge applies to prepaid orders of ₹599 or below.

How long does delivery take?

Orders are typically delivered within 5–7 business days after dispatch. Delivery estimates can vary due to remote locations, public holidays, weather, or courier delays.

Is Cash on Delivery available?

Yes. Cash on Delivery is available. A ₹79 COD charge applies to orders below ₹999.

What is your return policy?

Eligible unused and unworn items may be returned within 3 days of delivery with original tags, accessories, and packaging. Earrings are not eligible for return or exchange for hygiene reasons unless received damaged, defective, or incorrect. For approved eligible returns, Sajna Sawarnaa will arrange and bear the return-shipping cost. Please do not self-ship unless instructed by our support team.

What is your exchange policy?

Eligible items may be exchanged within 7 days of delivery, subject to stock availability and the item being unused, unworn, undamaged, and in original packaging.

What if my order is damaged, defective, or incorrect?

Contact us within 3 days of delivery with your order number and clear photos or video. We will assess the issue and arrange the appropriate resolution.

How can I contact you?

Email hello@sajnasawarnaa.com or call +91 90345 67854.