Frequently Asked Questions – Sajna Sawarnaa

Frequently Asked Questions

Sajna Sawarnaa mein aapka swagat hai! Neeche aapke sabhi common sawalon ke jawab diye gaye hain. Agar aur kuch poochhna ho, toh hume contact karein.

🛒 Orders & Ordering

Main order kaise place karu?

Apni pasand ki jewelry choose karein, "Add to Cart" click karein, aur checkout pe jaake apni details fill karein. Payment complete hote hi aapko confirmation email milega.

Kya main order place karne ke baad usse modify kar sakta/sakti hoon?

Order place hone ke 12 ghante ke andar hum changes try kar sakte hain. Iske baad order process ho jaata hai aur modification possible nahi hoti. Please jaldi hume contact karein.

Order confirmation email nahi aaya?

Apna spam/junk folder check karein. Agar wahan bhi nahi hai, toh humse contact karein – hum resend kar denge.

Kya main COD (Cash on Delivery) se order kar sakta/sakti hoon?

Abhi hum prepaid orders hi accept karte hain – UPI, Credit/Debit Card, Net Banking, aur Wallets ke zariye. COD future mein available ho sakta hai.

🚚 Shipping & Delivery

Delivery charge kitna lagta hai?

₹599 se upar ke orders pe FREE shipping milti hai. ₹599 se kam ke orders pe sirf ₹69 shipping charge lagta hai.

Order kitne din mein deliver hoga?

Order place karne ke 1–2 business days mein ship ho jaata hai. Delivery usually 5–7 business days mein hoti hai depending on your location.

Kya aap India ke bahar bhi ship karte ho?

Abhi hum sirf India mein deliver karte hain. International shipping ke liye future mein announcements aayengi.

Mera order track kaise karun?

Jab aapka order ship hoga, aapko ek tracking number email ya SMS ke zariye milega. Uss number se aap courier ke website pe track kar sakte hain.

Order delay ho raha hai – kya karein?

Agar expected delivery date nikal gayi ho, toh apna tracking number check karein. Agar phir bhi issue ho toh hume apne order number ke saath contact karein – hum turant help karenge.

↩️ Returns & Exchanges

Kya main product return kar sakta/sakti hoon?

Haan! Agar product damaged, defective, ya wrong item deliver hua ho toh aap delivery ke 7 din ke andar return request raise kar sakte hain. Unboxing video hona zaruri hai return ke liye.

Exchange possible hai?

Agar aapko same product ka dusra piece chahiye (damage ya defect ke case mein), toh hum free exchange karte hain. Design change ke liye exchange abhi available nahi hai.

Return kaise initiate karein?

Humse Contact Us page ke zariye ya email pe reach out karein. Apna order number aur issue ki photos/video saath mein send karein. Hum aapko agle steps guide karenge.

Refund kitne din mein milega?

Return approve hone ke baad refund aapke original payment method pe 5–7 business days mein credit ho jaata hai.

💎 Product Quality & Care

Aapki jewelry tarnish-proof hai?

Haan! Sajna Sawarnaa ki sabhi jewelry anti-tarnish coating ke saath aati hai jo color aur shine ko long time tak maintain rakhti hai.

Kya yeh jewelry nickel-free hai?

Bilkul! Humari poori range 100% nickel-free hai, jo sensitive skin ke liye bhi safe hai.

Kya jewelry water-resistant hai?

Humari jewelry water-resistant hai, lekin best results ke liye swimming, bathing, ya heavy workout ke dauran pehenna avoid karein. Perfume, lotion, ya chemical se door rakhein.

Jewelry ki care kaise karein?

  • Pehenne ke baad soft dry cloth se saaf karein
  • Airtight pouch/box mein store karein (jo humari packaging mein milta hai)
  • Perfume lagane ke baad jewelry pehnen
  • Chemicals, chlorine, aur saltwater se door rakhein

Jewelry ka material kya hai?

Humari jewelry Korean-inspired designs pe based hai, premium alloy se bani hai jisme anti-tarnish aur nickel-free coating applied hoti hai for long-lasting wear.

💳 Payments

Kaun se payment methods accept kiye jaate hain?

Hum accept karte hain: UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, aur popular Wallets. Razorpay ke zariye secure payment processing hoti hai.

Payment failed ho gayi – order place hua ya nahi?

Agar payment fail hui hai toh order place nahi hoga. Apna bank account check karein – agar amount debit hua toh 5–7 business days mein auto-refund ho jaata hai. Phir se try karein ya hume contact karein.

Kya EMI available hai?

EMI options select credit cards pe Razorpay ke zariye available ho sakti hai. Checkout pe check karein ki aapke card pe yeh option dikh raha hai ya nahi.

📦 Packaging

Kya packaging gift-worthy hai?

Haan! Sajna Sawarnaa ki packaging minimal aur premium feel karti hai – perfect for gifting. Agar koi special message likhwana ho toh order notes mein mention karein.

Kya packaging eco-friendly hai?

Hum responsible packaging use karte hain aur plastic minimize karne ki koshish karte hain. Aapki jewelry ek protective pouch mein aayegi jo reuse bhi ki ja sakti hai.

📞 Still have questions?

Hume reach out karein – hum hamesha help karne ke liye ready hain!

📧 Email: hello@sajnasawarnaa.com
📱 Instagram: @sajnasawarnaa
🌐 Contact Page: Click Here